Where can I buy otonga?
Otonga is exclusively sold at otonga.co.za
Where are the products made and formulated?
Our products are made and formulated in the South Africa.
Am I able to buy products as singles and not collection?
What is the sensational feeling or cooling effect I feel on my scalp when I use the products?
Otonga Peppermint Collection, uses two key active ingredients which stimulate the hair follicles on the scalp to create blood circulation which creates hair growth i.e. the cooling effect.
Does otonga ship outside of South Africa?
No. We will alert you once we are available for international shipping
How can I reach the otonga customer service team?
For customer service inquiries, please complete our contact us form. Our Customer Service team aims to respond within 24 hours of receiving your inquiry. Response times will be extended during holidays and product launches.
Can you help with a damaged item?
We apologize that you received a damaged item. Please complete the contact us form and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.
Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as otonga is not responsible for any mistakes. Thank you.
Do you allow refunds or returns?
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. Otonga reserves the right to refuse any return at any time.
We offer complimentary standard shipping on all orders over R1000 in South Africa. We offer the following shipping options: Standard – R96 flat rate with delivery in five business days via Courier Guy.